Refund & Cancellation Policy.

CodePulse is a digital Software-as-a-Service (“SaaS”) product that provides AI-assisted software engineering intelligence, code-health analysis, repository and commit analysis, security-risk identification, technical-debt insights, engineering dashboards, and related functionality.

CodePulse is a digital service. No physical product is shipped or delivered.

Access to paid features is provided electronically following successful payment and activation of the applicable subscription.

CodePulse may offer monthly, annual, enterprise, or other subscription plans.

The applicable:

subscription price;

billing frequency;

included features;

usage limits; and

applicable taxes

will be displayed at the time of purchase or specified in the applicable proposal, order form, or agreement.

Unless otherwise stated for a particular plan or enterprise agreement, CodePulse subscriptions are provided on an auto-renewing basis.

By purchasing a recurring subscription, you authorise CodePulse, Solution Bowl (India) Private Limited, and its authorised payment service provider to automatically charge the applicable subscription fee and taxes to your selected payment method at the beginning of each new billing cycle.

For example:

a monthly subscription will ordinarily renew each month; and

an annual subscription will ordinarily renew each year.

Your subscription will continue to renew until cancelled.

You may cancel your CodePulse subscription or disable future auto-renewal through the available account or subscription settings.

You may also request cancellation by contacting:

info@solutionbowl.com

Cancellation should be completed before the next renewal is processed to avoid being charged for the next billing period.

Cancelling a subscription stops future renewals.

Unless otherwise stated for your particular plan, you may continue using the paid features included in your subscription until the end of the subscription period for which you have already paid.

For example, if you purchase a monthly subscription and cancel halfway through the billing cycle, your subscription may remain active until the end of that already-paid billing period.

After the paid subscription period expires, access to paid functionality may be suspended, downgraded, or otherwise limited according to the CodePulse plan structure.

Because CodePulse provides immediate access to a digital SaaS service and may begin providing computing, AI analysis, repository analysis, and other digital functionality once a subscription is activated, subscription payments are generally non-refundable once the paid service has been activated or materially used, except as provided below or where otherwise required by applicable law.

A refund may be considered where:

the same transaction has been charged more than once;

an incorrect amount was charged due to an error attributable to CodePulse or its payment processing flow;

payment was successfully completed but the applicable paid subscription was not activated due to a CodePulse-side technical issue;

CodePulse was unable to provide the purchased service due to an issue attributable to us; or

a refund is otherwise required under applicable law.

Solution Bowl (India) Private Limited may also consider exceptional refund requests on a case-by-case basis.

Approval of one exceptional refund does not create an obligation to approve similar requests in the future.

Except where required by applicable law, refunds will generally not be provided merely because:

you changed your mind after purchasing a subscription;

you no longer require the service;

you did not use or fully utilise the subscription;

you purchased a plan but did not connect a repository;

you expected functionality that was not included in the purchased plan;

your own repository, system, internet connection, or third-party service was unavailable; or

you decide to discontinue using CodePulse before the end of an already-paid subscription period.

Customers are encouraged to review the applicable plan, features, pricing, and billing frequency before completing payment.

Cancellation of a subscription does not automatically create a right to a refund for a renewal payment that has already been successfully processed.

Customers are responsible for cancelling future renewal before the applicable renewal is processed.

However, if you believe a renewal payment was processed incorrectly or in circumstances requiring review, you may contact us at:

info@solutionbowl.com

We will review the request based on the circumstances, this Policy, and applicable law.

If you believe that the same subscription or transaction has been charged more than once, please contact us at info@solutionbowl.com with the relevant transaction details.

After verification, any confirmed duplicate charge attributable to the transaction will be refunded or otherwise corrected as appropriate.

A payment may occasionally fail, remain pending, or be debited without CodePulse receiving successful payment confirmation.

In such cases, the amount may be automatically reversed by your bank, card issuer, or payment service provider according to their processing timelines.

If the amount is debited but your CodePulse subscription is not activated, please contact:

info@solutionbowl.com

and provide the relevant payment or transaction reference.

We will verify the transaction with the applicable payment service provider.

If an automatic renewal payment fails, CodePulse may:

retry the payment;

notify you of the failed payment;

request an updated or alternative payment method;

provide a limited grace period;

restrict certain paid functionality;

downgrade your account; or

suspend the subscription if payment remains unsuccessful.

A failed payment does not necessarily mean that your subscription has been successfully cancelled.

Customers wishing to discontinue their subscription should use the applicable cancellation process.

Where a refund is approved, it will ordinarily be initiated to the original payment method used for the transaction, unless another method is required by applicable law or the payment provider.

Approved refunds will generally be initiated by us within 7–10 business days after approval.

After we initiate the refund, additional processing time may be required by the customer's bank, card issuer, payment gateway, or other payment service provider.

We cannot control processing times attributable to independent banks or payment providers.

Refunds, where approved, will be processed in accordance with applicable tax requirements and payment-provider rules.

Where payments involve foreign currencies, the final amount reflected in the customer's account may be affected by exchange rates, conversion charges, card-network rules, bank charges, or other charges imposed independently by the customer's bank or payment provider.

Solution Bowl (India) Private Limited is not responsible for independent foreign-exchange or banking charges imposed by third parties.

Cancelling a CodePulse subscription is different from requesting deletion of your CodePulse account or Customer Data.

Subscription cancellation primarily stops future subscription renewal.

Requests concerning account closure, personal-data deletion, or Customer Data will be handled in accordance with the CodePulse Privacy Policy, Terms of Service, applicable contractual obligations, and applicable law.

Enterprise, customised, negotiated, or contract-based CodePulse subscriptions may be subject to separate:

payment terms;

minimum commitments;

cancellation provisions;

renewal provisions;

notice periods; or

refund conditions.

Where a signed proposal, order form, enterprise agreement, or other written commercial agreement contains terms that conflict with this Policy, the applicable signed agreement will prevail for that customer and subscription.

We may update this Refund & Cancellation Policy from time to time to reflect changes in CodePulse, our subscription model, payment processes, legal requirements, or business practices.

The latest version will be made available on the CodePulse website with the revised “Last Updated” date.

Changes will apply subject to applicable law and existing contractual commitments.

For subscription cancellations, payment issues, duplicate transactions, or refund requests, please contact:

CodePulse A product of Solution Bowl (India) Private Limited

Address: Old Railway Road, 603/13, Nai Basti, Gurugram, Gurgaon, Haryana – 122001 India

Email: info@solutionbowl.com GSTIN: 06AAYCS5745D1ZW